Returns & Refunds
Returns & Refunds
We want the fit, the finish and the feel to be right. If an item is not what you expected, you may return or exchange it within 30 days of delivery under the terms below.
The 30-day window
Returns and exchanges are accepted within 30 days of the delivery date. The item must be unworn, unwashed and in its original condition, with tags attached where supplied. Shoes should be tried on indoors and returned in the original box, which should not be used as the shipping carton.
Free returns
Return shipping is free for U.S. orders. Email [email protected] with your order number and the item you wish to return. We will send a prepaid return label and simple instructions. Please do not send a return before receiving the label, so the parcel can be tracked.
Refunds
Once the return arrives and is inspected, we issue the refund to the original payment method. Refunds are normally processed within 2 business days of receiving the return. Your bank or card issuer may take additional time to post the credit; that timing is outside our control. Original shipping charges are not refunded unless the return is due to a defect or our error.
Exchanges
If you need a different size or colour, tell us in the return email. We will reserve the replacement where stock allows and ship it free within the United States. If the requested item is unavailable, we will offer a refund or a store credit, whichever you prefer.
Items that cannot be returned
For hygiene and safety reasons, opened personal-care items such as toothbrushes, razors and grooming tools cannot be returned unless faulty. Gift cards, final-sale items and items marked non-returnable on the product page are also excluded. Worn, washed or altered items are not eligible.
Faulty or incorrect items
If an item arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with your order number and photographs. We will arrange a replacement or refund, including any return shipping, at no cost to you.
Contact
Everylark, 2772 Mulberry Street, Lufkin, TX 75901, United States. Email [email protected]. Support hours are Monday to Friday, 9:00 a.m. to 5:00 p.m. Central Time.