Shipping Policy
Shipping Policy
Everylark packs and ships from our facility in Lufkin, Texas. This page explains how an order moves from checkout to your door, what shipping costs, and what to do if something goes wrong in transit.
Order processing
Orders are reviewed and packed on business days, Monday through Friday, excluding federal holidays. Most orders leave our facility within 1 to 2 business days. If an item is temporarily unavailable, we will contact you before holding the order.
Shipping within the United States
Standard shipping is free on every U.S. order, with no minimum. Once dispatched, delivery normally takes 1 to 4 business days, depending on the destination. We currently ship within the United States only and do not offer international delivery at this time.
Tracking
When your order leaves the building, we send a shipping confirmation to the email address on the order. The message includes a tracking number and a link so you can follow the parcel. If the tracking link has not updated within 48 hours of dispatch, write to us and we will check it with the carrier.
Address changes and failed delivery
Please review the delivery address at checkout. If you need to change it, email us as soon as possible; we can usually update an order before it is packed. Once a parcel is in the carrier’s network, the address cannot be changed. If a parcel is returned to us as undeliverable, we will contact you to arrange a reshipment or a refund of the merchandise total.
Lost or damaged parcels
If a parcel arrives damaged, keep the packaging and contact us within 7 days of delivery with photographs. If tracking shows a parcel as delivered but it cannot be found, contact us within 7 days and we will open a carrier trace. Replacements or refunds for confirmed transit problems are issued at no cost to you.
Contact
Everylark, 2772 Mulberry Street, Lufkin, TX 75901, United States. Email [email protected]. Support hours are Monday to Friday, 9:00 a.m. to 5:00 p.m. Central Time.